Thank you for considering HALO to help you with decluttering and organising your home.  We hope that you will find working with HALO an exciting and rewarding experience. Please review the following Terms & Conditions, which will provide the basis for our working relationship. A copy of these Terms & Conditions will be emailed to you for an electronic signature and must be signed before any organising sessions can take place.

Privacy and Confidentiality

HALO values the trust of its clients and, accordingly, agrees to maintain the confidentiality of all information about the client learned through the performance of services. All sessions are completely confidential, non-judgemental and carried out with the utmost care and attention. As a courtesy to the client’s privacy, HALO will not divulge that a client, is in fact a client, unless he/she gives specific permission to do so.

HALO is registered with the Information Commissioner’s Office, is a member of the Association of Professional Declutterers and Organisers and abides by their code of ethics. As such, client information will never be passed on to a third party, nor any business or personal details shared.

So that a client can see the impact of a decluttering and organizing session, HALO normally suggests taking before and after photographs.  Images may be used on HALO’s website but only with the full permission of the client. HALO will maintain the privacy of the client with such photos and ensure the client is not identifiable.

Best Advice

Any advice is given in good faith and it is always the client’s decision to accept any guidance and advice. HALO cannot accept any responsibility for the client’s actions, nor the consequences of the client’s decisions.

Please note that HALO cannot offer guidance on valuations and is not qualified to identify items of potentially high value.

Good Faith Estimates

If a client agreement includes a good faith estimate of the length of time needed to complete a project, HALO will make every effort to complete the project within the estimated time period. However, the actual time needed may vary depending on the circumstances, including the client’s ability to make decisions and fully participate in the organising process. The client is responsible for payment of services exceeding any estimates given.

Client Support & Cooperation

The client understands that organising projects may take more time depending on the client’s attention and decision-making ability. Unless otherwise agreed, the client is required to be present during decluttering sessions and to assist with the project throughout each session. The client will make best efforts to minimise disruptions during sessions. The client will alert HALO of any health and safety concerns that may affect the staff of HALO during work on site.

Working Practices

It is recognised that light cleaning such as dusting may be necessary as part of a decluttering session. HALO can assist clients with this, but if further deep cleaning is required then the client will be responsible for arranging this themselves. No heavy cleaning, such as carpet cleaning, will be carried out by HALO. Heavy lifting will not be carried out by HALO.

Working hours

The start time and an indication of the amount of time required to complete a decluttering session will be discussed at the point of booking. Should a session take less time than anticipated you will not be charged for hours not worked.  If a session spans a lunch time HALO will provide their own lunch and will usually take a short break. The client will not be charged for this break.

Valuable Possessions

HALO has full public liability and professional indemnity insurance. Whilst every care will be taken with client’s possessions during the session, accidents sometimes occur. HALO cannot take responsibility for the damage or loss of any items.  It is the clients’ responsibility to ensure that their home insurance is up to date and sufficient to cover any potential breakages.

Removal of Clients’ Items

No items will be discarded without the permission of the client. The client is responsible for making all final decisions regarding the removal of items. HALO can arrange for items to be donated to charity, recycled or disposed of following the client’s approval, but HALO will not be held liable for these items. Following a decluttering session, items can be taken to a charity shop or local household waste site for an additional £15 subject to what will fit in HALO’s car boot. If required, this service will be agreed at time of session.

Cancellations

It may be necessary for either the client or HALO to cancel a session due to unforeseen circumstances. Cancellation of a scheduled session should be done at least 48 hours in advance (except in the case of an emergency), by telephone or text message. If a session is cancelled by the client within 24 hours (except in the case of an emergency) then 50% payment will be required.

Payment Terms

Payment is due at the end of each organising session for the hours covered in that session unless otherwise agreed in advance. Payment can be made by cheque, cash or a bank transfer.

• An initial 30 minute consultation by HALO to assess your needs and how HALO can assist you is FREE.
• Weekday service (minimum 3 hours) 9 – 5pm £40/hour
• Evenings, weekends and holidays (minimum 3 hours) £50/hour
• HALO is based in Seer Green. The first 10 miles of travel is free after that there is a small surcharge or 45p per mile.